- Why did my identity verification fail?Published on Aug 8, 2024Updated on Oct 15, 202539
- How do I know what my institution type is?Published on Oct 13, 2023Updated on Sep 27, 2025126
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Apr 21, 20257
- How do I submit my proof of address (POA) in Saudi Arabia?Published on Jun 12, 2024Updated on Nov 7, 2025173
- What onboarding information is required for a fund?Published on Oct 13, 2023Updated on Sep 27, 2025105
- Why am I asked to confirm my personal details again?Published on Mar 19, 2025Updated on Oct 15, 2025124
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202554
- What attestation do we need to agree to when verifying as an institutional customer?Published on Feb 5, 2024Updated on Oct 8, 2025131
- What onboarding information is required for a family office?Published on Oct 13, 2023Updated on Sep 27, 202564
- How do I update my email?Published on Sep 6, 2023Updated on Oct 15, 20251
- How do I submit my proof of address (POA)?Published on Sep 5, 2023Updated on Nov 17, 20253
- What onboarding information is required for a Publicly Traded Company?Published on Oct 13, 2023Updated on Sep 27, 202576
- How do I verify my identity with SPID?Published on May 2, 2025Updated on Dec 1, 20251
- How do I fix errors when submitting my institutional verification?Published on Oct 10, 2024Updated on Oct 8, 202560
- What onboarding information is required for the government-owned enterprise?Published on Oct 13, 2023Updated on Sep 27, 202561